I have been going to SportClips for years now and several area locations. I understand they are franchises so one SportClips is not necessarily like the other or owner by the same individual/group.
On a Monday morning, I had a small window in order to get my haircut and utilized the online check-in feature. I was confirmed online with a 5 min waiting time. I drove to the location and arrived approximately 5 min later.
One of the stylists told me to type my phone number into the check-in computer after telling her I had just checked in online. Both stylists were with customers, so assumed one was probably finishing (because of the advertised 5 min wait, which was 5 min earlier). After typing in my number, I sat down.
10-15 min later, one of the stylists finished and called another customer’s who came in 5-10 min after me. I explained I had checked in about 20 min earlier. She said it was an ADDITIONAL 22 min wait for the next stylist.
I was given approximate 5 min waiting time and (had I stayed), the wait would’ve been 42 min at best. I left since I didn’t have the time. I probably still would’ve left because of this ridiculous customer service.
I will not patronize the CL location ever again.
Reply from Sport Clips Haircuts of Crystal Lake:
Thank you for letting us know about your experience. We apologize that we did not exceed your expectations. We would love an opportunity to discuss this matter with you. Could you please email at melissa@kled6.com to discuss this? It is our goal to create a championship experience for all of our clients.