Reviews For Sport Clips Haircuts of Crystal Lake

For Clients that have visited Sport Clips Haircuts of Crystal Lake recently, we are requesting your feedback in one of two ways:

  1. If you have a receipt and would like to submit your feedback directly to the store (and possibly receive a follow-up response), please click here.
  2. If you would like to share your experience so that other potential Clients can find out more about Sport Clips Haircuts of Crystal Lake, please click the "Write A Review" button on this page. You can even choose which category to review - Haircut, Stylist, Product, Service and Overall Experience. We can't wait to find out what you have to say - and we certainly hope to see you again soon!

NOTE: To authenticate the validity of the review, a valid email address is required and only reviews containing valid email addresses will remain posted. The email address will not be displayed with the review or visible to the public. To access our Reviews Policy, please click here.

Write a review

1 rating

I'm pretty inexperienced when it comes to asking for what I want in a haircut, so I tend to give the barber a general outline of what I need, then trust that they know how to make my hair not look terrible. I went in yesterday, and told the lady to cut down to a half inch on the sides, and basically leave the top long, maybe cut an inch off at most. So she cut the sides down to a quarter inch, and then cut the top down to about two inches left. Keep in mind it was maybe 5-6 inches long when I came in. She also shaved a widows peak into my forehead for some reason, making it look like I have a receding hairline. As a 23 year old with good hair genes, I do not have a receding hairline. Or rather, I didn't until now. Finally, the fade she cut was so high that there's maybe 3 inches of the longer part left (going across my forehead). One might ask why I didn't stop her; I didn't because she faced me away from the mirror the entire time, so I didn't know what she was attempting to do until she was already deep into it. When she was finished, she didn't even show me the damage she had done (like every haircut I have ever had), she told me to just head up front immediately and she'll meet me there. I could tell it was shorter than I had wanted, but didn't think it was this bad. When I got in my car, I realized just how bad it looked. Even after giving it 24 hours to settle, I'm still furious. I will never be coming back to any sport clips ever. I'm done.

5 rating

I had a great experience, Haley was exceptional with my son! We will be back!!

1 rating

I have been going to SportClips for years now and several area locations. I understand they are franchises so one SportClips is not necessarily like the other or owner by the same individual/group. On a Monday morning, I had a small window in order to get my haircut and utilized the online check-in feature. I was confirmed online with a 5 min waiting time. I drove to the location and arrived approximately 5 min later. One of the stylists told me to type my phone number into the check-in computer after telling her I had just checked in online. Both stylists were with customers, so assumed one was probably finishing (because of the advertised 5 min wait, which was 5 min earlier). After typing in my number, I sat down. 10-15 min later, one of the stylists finished and called another customer’s who came in 5-10 min after me. I explained I had checked in about 20 min earlier. She said it was an ADDITIONAL 22 min wait for the next stylist. I was given approximate 5 min waiting time and (had I stayed), the wait would’ve been 42 min at best. I left since I didn’t have the time. I probably still would’ve left because of this ridiculous customer service. I will not patronize the CL location ever again.

Reply from Sport Clips Haircuts of Crystal Lake:
Thank you for letting us know about your experience. We apologize that we did not exceed your expectations. We would love an opportunity to discuss this matter with you. Could you please email at melissa@kled6.com to discuss this? It is our goal to create a championship experience for all of our clients.

Rated 3.0 out of 5.0 based on 6 Client reviews

1
Danny B. | June 30, 2018 Haircut

"I'm pretty inexperienced when it comes to asking for what I want in a haircut, so I tend to give the"

5
Tiffany R. | January 16, 2018 Service

"I had a great experience, Haley was exceptional with my son! We will be back!!"

1
Nick C. | January 15, 2018 Overall Experience

"I have been going to SportClips for years now and several area locations. I understand they are fran"

5
Alec Z. | January 14, 2018 Overall Experience

"I absolutely love this place! The staff are extremely friendly and do an amazing job. Lizzie is drop"

5
Jason T. | November 7, 2017 Overall Experience

"I have been going to this Sport Clips since i moved to Crystal Lake back in March 2017. All the sty"

1
Brett S. | October 7, 2017 Service

"After waiting for stylist for 20 minutes, she finishes previous customer, cleans station, then stops"